FAQ
Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation within 5 hours of placing an order.
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
How do I return or exchange an item?
Our return policy is effective for 30 days from the time your order is delivered.
Please refer to our Refunds policy for more information on how to initiate the returns process.
What types of Payment methods do you accept?
We accept payment by Paypal or Visa, Mastercard
What are your shipping options?
Standard Free Shipping (with tracking)
For more information, please visit the Shipping page.
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at tracksuitgentlemen@gmail.com
Where do you ship from?
We ship out from our fulfillment centers in the Europe, Ukraine.
I am missing items from my order
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping page, please contact us at tracksuitgentlemen@gmail.com and we’ll get you sorted!
